Last Updated: October 2, 2023
Protecting your privacy is really important to us. With this in mind, we’re providing this Privacy Policy to explain how we collect, use and disclose information we receive from visits to our website and through our Services. Our website may contain links to websites that are not operated by Healthvana and do not imply Healthvana’s endorsement of the site’s products or services. Please note that these third parties maintain their own privacy policies.
Unless we define a term in this Privacy Policy, all capitalized terms used here have the same meaning as in our Terms of Service. Please make sure that you have read and understand our Terms of Service.
Collection and Use of Information
Information Collected or Received from You
Our primary goals in collecting information are to provide and improve our Services, to administer your use of the Services (including your Account, if you are an Account holder), and to enable you to enjoy and easily navigate our Services.
Account Information
If you create an Account, or if one is created for you by your Healthcare Provider with your consent, we’ll collect certain information that can be used to identify you, such as your name, email address, postal address and phone number (Personally Identifiable Information, “PII”). We may also collect or receive certain “Health Information” (any individually identifiable information, whether oral or recorded in any form or medium, that (1) is created or received by a health care provider, health plan, public health authority, employer, life insurer, school or university, health care clearinghouse, or contractor; and (2) relates to the past, present or future physical or mental health or condition of an individual; the provision of health care to an individual; or the past, present or future payment for the provision of health care to an individual) from you or your Healthcare Provider, as further described below. We may also collect your gender, date of birth and other information that is not considered PII because it cannot be used by itself, or in combination with other publicly available information, to identify you. Your PII and Health information are collectively referred to as “Personal Information” throughout this Privacy Policy.
Health Information
By registering for an Account, you grant Healthvana permission to collect and store Health Information received from you or your Healthcare Provider and maintain that information on your behalf and on behalf of your Healthcare Provider. If you elect to electronically receive Health Information from your Healthcare Providers through the Services you must consent to electronic results delivery of Health Information. You may have a relationship with multiple Healthcare Providers and Healthvana may be receiving Health Information from multiple Healthcare Providers and storing it in a single database in order to make your Health Information available to you through the Services. We may share your Health Information among your Healthcare Providers in accordance with applicable law. You can choose to terminate your Healthvana Account at any time. However, even if you terminate your Account Healthvana may be required to retain your Health Information in connection with services Healthvana provides to your Healthcare Providers.
De-Identified Data
Healthvana may use your Health Information to create de-identified or aggregated data that does not reveal your identity or could not reasonably be used to identify you, by itself or in combination with other publicly available information (“De-Identified Data”).
Information Collected Using Cookies and other Web Technologies
Like many website owners and operators, we use automated data collection tools such as Cookies and Web Beacons to collect certain information.
“Cookies” are small text files that are placed on your device by a web server when you access our Services. We may use both session Cookies and persistent Cookies to identify that you’ve logged in to the Services and to tell us how and when you interact with our Services. We may also use Cookies to monitor aggregate usage and web traffic routing on our Services and to customize and improve our Services. Unlike persistent Cookies, session Cookies are deleted when you log off from the Services and close your browser. Although most browsers automatically accept Cookies, you can change your browser options to stop automatically accepting Cookies or to prompt you before accepting Cookies. Please note, however, that if you don’t accept Cookies, you may not be able to access all portions or features of the Services. Note that this Privacy Policy covers only our use of Cookies and does not include use of Cookies by such third parties.
“Web Beacons” (also known as web bugs, pixel tags or clear GIFs) are tiny graphics with a unique identifier that may be included on our Services for several purposes, including to deliver or communicate with Cookies, to track and measure the performance of our Services, to monitor how many visitors view our Services, and to monitor the effectiveness of our advertising. Unlike Cookies, which are stored on the user’s hard drive, Web Beacons are typically embedded invisibly on web pages (or in an e-mail).
Information Related to Use of the Services
Our servers automatically record certain information about how a person uses our Services (we refer to this information as “Log Data”), including both Account holders and non-Account holders (either, a “User”). Log Data may include information such as a User’s Internet Protocol (IP) address, browser type, operating system, the web page that a User was visiting before accessing our Services, the pages or features of our Services to which a User browsed and the time spent on those pages or features, search terms, the links on our Services that a User clicked on and other statistics. We use Log Data to administer the Services and we analyze (and may engage third parties to analyze) Log Data to improve, customize and enhance our Services by expanding their features and functionality and tailoring them to our Users’ needs and preferences. We may use a person’s IP address to generate aggregate, non-identifying information about how our Services are used.
Information Sent by Your Mobile Device
We collect certain information that your mobile device sends when you use our Services, like a device identifier, user settings and the operating system of your device, as well as information about your use of our Services.
Location Information
When you use our App, we may collect and store information about your location by converting your IP address into a rough geo-location or by accessing your mobile device’s GPS coordinates or coarse location if you enable location services on your device. We may use location information to improve and personalize our Services for you. If you do not want us to collect location information, you may disable that feature on your mobile device.
Information that We Share with Third Parties
We will not share any Personal Information we have collected from or regarding you except as described below:
Information Shared with Healthcare Providers
The Services may enable you to import data from, communicate with or share data with one or more Healthcare Providers. If you decide to do so, your Healthcare Provider may import, view and use your Health Information. We may also share other Personal Information with your Healthcare Providers to the extent you permit such Healthcare Provider access to such information through the Services. You acknowledge that the Terms of Service and this Privacy Policy do not apply to your Healthcare Provider. You are responsible for reading and understanding any terms and conditions and privacy policy that apply to your interaction with such Healthcare Provider. You acknowledge sole responsibility for and assume all risk arising from your interactions with your Healthcare Provider.
Information Shared by You
Account holders may choose to download, copy, share and distribute their Health Information through the Services or otherwise. You acknowledge sole responsibility for and assume all risk arising from your downloading, copying, sharing and distributing of such Health Information. Healthvana is not responsible for any consequences of any use or disclosure of your Health Information by you or any third parties to whom you provide your Health Information.
Information Shared with Our Services Providers
We may engage third-party services providers to work with us to administer and provide the Services. These third-party services providers have access to your Personal Information only for the purpose of performing services on our behalf and are expressly obligated not to disclose or use your Personal Information for any other purpose.
Information Shared with Third Parties
We may share aggregated information, non-identifying information and De-Identified Data with third parties for industry research and analysis, demographic profiling and other similar purposes. We may also share De-Identified Data with third parties for research and analysis or to promote the Services. Under no circumstances will the information we share with third parties for the purposes set forth in this paragraph contain PII.
Information Disclosed in Connection with Business Transactions
If we are acquired by a third party as a result of a transaction such as a merger, acquisition or asset sale or if our assets are acquired by a third party in the event we go out of business or enter bankruptcy, some or all of our assets, including your Personal Information, may be disclosed or transferred to a third party acquirer in connection with the transaction. Any third party acquirer would be legally and contractually obligated to not disclose or use your Personal Information except as permitted under applicable federal or state law.
Information Disclosed for Our Protection and the Protection of Others
We cooperate with government and law enforcement officials or private parties to enforce and comply with the law. We may disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate: (i) to respond to claims, legal process (including subpoenas) or as otherwise required by law; (ii) to protect our property, rights and safety and the property, rights and safety of a third party or the public in general; and (iii) to stop any activity that we consider illegal, unethical or legally actionable activity.
Your Choices
We offer you choices regarding the collection, use and sharing of your Personal Information and we’ll respect the choices you make. Please note that if you decide not to provide us with the PII that we request, you may not be able to access all of the features of the Services.
Opt-Out
We may periodically send you e-mails and texts that directly promote our Services (or the services of your Healthcare Provider) or that relate to your use of the Services. When you receive promotional communications from us, you will have the opportunity to “opt-out” (either through your Account or by following the unsubscribe instructions provided in the e-mail or text you receive). We do need to send you certain communications regarding the Services and you will not be able to opt out of those communications – e.g., communications regarding Account management or updates to our Services, the Terms of Service or this Privacy Policy.
Modifying Your Information
You can access and modify Personal Information associated with your Account, except for certain Health Information received from your Healthcare Provider, by accessing your Account through the Services. If you want us to deactivate your Account, you can do so through your Account settings page. If you deactivate or delete your Account, we may need to continue to maintain certain Health Information as required by any state or federal law or in connection with the Services we deliver to your Healthcare Providers.
Responding to Do Not Track Signals
Our Site does not have the capability to respond to “Do Not Track” signals received from various web browsers.
The Security of Your Information
We take reasonable administrative, physical, and electronic measures designed to protect and safeguard the information that we collect from or about you (including your Personal Information) from unauthorized access, use or disclosure and to comply with all applicable laws. If your Personal Information is accessed by an unauthorized person or entity, we will notify you without unreasonable delay in accordance with applicable laws. Please be aware that no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we cannot guarantee the absolute security of any information.
We make concerted efforts to protect you and Healthvana from unauthorized access, modification, disclosure, or destruction of information we hold, including encryption to keep your data private and secure while in transit and at rest.
Please note that your Personal Information may be transferred to, and maintained on, computers located outside of your state or other governmental jurisdictions where the privacy laws may not be as protective as those in your jurisdiction.
Links to Other Sites
Our Services may contain links to websites and services that are owned or operated by third parties (each, a “Third-party Service”). Any information that you provide on or to a Third-party Service or that is collected by a Third-party Service is provided directly to the owner or operator of the Third-party Service and is subject to the owner’s or operator’s privacy policy. We’re not responsible for the content, privacy or security practices and policies of any Third-party Service. To protect your information, we recommend that you carefully review the privacy policies of all Third-party Services that you access.
Our Policy Toward Children
Our Services are not directed to children under 13 and we do not knowingly collect PII from children under 13. If we learn that we have collected PII of a child under 13 we will take steps to delete such information from our files.
Will you Change this Privacy Policy?
We may revise this Privacy Policy from time to time. and future updates are effective as soon as they are published here. We’ll revise the “Last Updated” information above to reflect when the changes became effective. We encourage you to review this page periodically for the latest information. If you do not accept the terms of the Privacy Policy, please do not use the Services.
Questions?
Please contact us at info@healthvana.com, with “Privacy Policy” in the subject line, if you have any questions about our Privacy Policy. You can also call us at 310-205-0246.