Last Updated: March 2020
Collection and Use of Information
Information Collected or Received from You
Our primary goals in collecting information are to provide and improve our Services, to administer your use of the Services (including your Account, if you are an Account holder), and to enable you to enjoy and easily navigate our Services.
By registering for an Account, you hereby grant Healthvana permission to collect and store Health Information received from you or your Healthcare Provider and maintain that information on your behalf and on behalf of your Healthcare Provider. If you elect to electronically receive Health Information from your Healthcare Providers through the Services you must consent to electronic results delivery of Health Information. You acknowledge and agree that you may have a relationship with multiple Healthcare Providers and you consent to Healthvana receiving Health Information from such multiple Healthcare Providers and storing it in a single database in order to make your Health Information available to you through the Services. We may share your Health Information among your Healthcare Providers in accordance with applicable law.
If you terminate your Account, you acknowledge that Healthvana may continue to retain your Health Information as required by any state or federal law regarding retention of medical records or at the request of your Healthcare Providers, in connection with the services Healthvana provides such Healthcare Providers. You further acknowledge and agree that Healthvana may retain your Health Information on your behalf even if a particular Healthcare Provider’s relationship with Healthvana ends, as agreed pursuant to a separate authorization that complies with applicable law.
You acknowledge and agree that Healthvana may use your Health Information to create de-identified or aggregated data that does not reveal your identity or could not reasonably be used to identify you, by itself or in combination with other publicly available information (“De-Identified Data”).
Information Collected Using Cookies and other Web Technologies
Like many website owners and operators, we use automated data collection tools such as Cookies and Web Beacons to collect certain information.
“Web Beacons” (also known as web bugs, pixel tags or clear GIFs) are tiny graphics with a unique identifier that may be included on our Services for several purposes, including to deliver or communicate with Cookies, to track and measure the performance of our Services, to monitor how many visitors view our Services, and to monitor the effectiveness of our advertising. Unlike Cookies, which are stored on the user’s hard drive, Web Beacons are typically embedded invisibly on web pages (or in an e-mail).
Information Related to Use of the Services
Our servers automatically record certain information about how a person uses our Services (we refer to this information as “Log Data”), including both Account holders and non-Account holders (either, a “User”). Log Data may include information such as a User’s Internet Protocol (IP) address, browser type, operating system, the web page that a User was visiting before accessing our Services, the pages or features of our Services to which a User browsed and the time spent on those pages or features, search terms, the links on our Services that a User clicked on and other statistics. We use Log Data to administer the Services and we analyze (and may engage third parties to analyze) Log Data to improve, customize and enhance our Services by expanding their features and functionality and tailoring them to our Users’ needs and preferences. We may use a person’s IP address to generate aggregate, non-identifying information about how our Services are used.
Information Sent by Your Mobile Device
We collect certain information that your mobile device sends when you use our Services, like a device identifier, user settings and the operating system of your device, as well as information about your use of our Services.
When you use our App, we may collect and store information about your location by converting your IP address into a rough geo-location or by accessing your mobile device’s GPS coordinates or coarse location if you enable location services on your device. We may use location information to improve and personalize our Services for you. If you do not want us to collect location information, you may disable that feature on your mobile device.
Information that We Share with Third Parties
We will not share any Personal Information that we have collected from or regarding you except as described below:
Information Shared with Healthcare Providers
Information Shared by You
Account holders may choose to download, copy, share and distribute their Health Information through the Services or otherwise. You acknowledge sole responsibility for and assume all risk arising from your downloading, copying, sharing and distributing of such Health Information. Healthvana is not responsible for any consequences of any use or disclosure of your Health Information by you or any third parties to whom you provide your Health Information.
Information Shared with Our Services Providers
We may engage third-party services providers to work with us to administer and provide the Services. These third-party services providers have access to your Personal Information only for the purpose of performing services on our behalf and are expressly obligated not to disclose or use your Personal Information for any other purpose.
Information Shared with Third Parties
We may share aggregated information, non-identifying information and De-Identified Data with third parties for industry research and analysis, demographic profiling and other similar purposes. We may also share De-Identified Data with third parties for research and analysis or to promote the Services. Under no circumstances will the information we share with third parties for the purposes set forth in this paragraph contain PII.
We utilize Google Analytics, a service provided by Google, Inc. to gather information about how Users engage with our Site and Services. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/.
Information Disclosed in Connection with Business Transactions
Information that we collect from our users, including Personal Information, is considered to be a business asset. Thus, if we are acquired by a third party as a result of a transaction such as a merger, acquisition or asset sale or if our assets are acquired by a third party in the event we go out of business or enter bankruptcy, some or all of our assets, including your Personal Information, may be disclosed or transferred to a third party acquirer in connection with the transaction, which third party acquirer shall be legally and contractually obligated to not disclose or use your Personal Information except as permitted under applicable federal or state law.
Information Disclosed for Our Protection and the Protection of Others
We cooperate with government and law enforcement officials or private parties to enforce and comply with the law. We may disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate: (i) to respond to claims, legal process (including subpoenas) or as otherwise required by law; (ii) to protect our property, rights and safety and the property, rights and safety of a third party or the public in general; and (iii) to stop any activity that we consider illegal, unethical or legally actionable activity.
We offer you choices regarding the collection, use and sharing of your Personal Information and we’ll respect the choices you make. Please note that if you decide not to provide us with the PII that we request, you may not be able to access all of the features of the Services.
Modifying Your Information
You can access and modify Personal Information associated with your Account, except for certain Health Information received from your Healthcare Provider, by accessing your Account through the Services. If you want us to deactivate your Account, you can do so through your Account settings page. If you deactivate or delete your Account, we may continue to maintain certain Health Information as required by any state or federal law or at the request of your Healthcare Providers, or in connection with the Services we provide.
Responding to Do Not Track Signals
Our Site does not have the capability to respond to “Do Not Track” signals received from various web browsers.
The Security of Your Information
We take reasonable administrative, physical, and electronic measures designed to protect and safeguard the information that we collect from or about you (including your Personal Information) from unauthorized access, use or disclosure and to comply with all applicable laws. If your Personal Information is accessed by an unauthorized person or entity, we will notify you without unreasonable delay in accordance with applicable laws. Please be aware that no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we cannot guarantee the absolute security of any information.
We make concerted efforts to protect you and Healthvana from unauthorized access, modification, disclosure, or destruction of information we hold, including encryption to keep your data private and secure while in transit and at rest.
Please note that your Personal Information may be transferred to, and maintained on, computers located outside of your state or other governmental jurisdictions where the privacy laws may not be as protective as those in your jurisdiction.
Links to Other Sites
Our Policy Toward Children
Our Services are not directed to children under 13 and we do not knowingly collect PII from children under 13. If we learn that we have collected PII of a child under 13 we will take steps to delete such information from our files.
California Consumer Privacy Act (CCPA)