Answers to common questions

Healthvana is a telehealth service that helps people get free or low-cost PrEP, DoxyPEP, and STI testing and treatment online. Our goal is simple: make prevention easy to start and easy to stay on. Most people pay nothing out of pocket, and visits take only a few minutes. When an insured patient gets PrEP through Healthvana, their visit helps us provide free care to someone who is uninsured through our one-to-one model.

Anyone who needs PrEP, DoxyPEP, STI testing, or follow-up care can use our platform. We serve people nationwide, including those in rural communities, people assigned female at birth, people with insurance, and people without insurance.

Yes. Our telehealth services reach people in all 50 states, though specific treatment options may vary based on local regulations.

You start by answering a few questions online. Our clinical team reviews your visit and guides you through the next steps. If labs are needed, you can test at home or at a nearby clinic.

Most people receive medication within a few days. Delivery is discreet and shipped directly to your address.

No. If you have insurance, most services cost nothing. If you do not have insurance, our one-to-one model helps support your care, and many people still pay nothing.

Your visit includes clinical review, follow-up messages, access to our AI Navigator, and support from our care team. If labs or medication are required, we help coordinate those steps.

When someone with insurance gets PrEP through Healthvana, their visit helps us cover the cost of PrEP and STI testing for someone who is uninsured. One person gets protected, and another gains access they may not have had.

People without insurance, people with limited or no coverage, people assigned female at birth needing HIV prevention, and people in rural towns with few or no local resources.

If your visit is covered by insurance, yes. Your care directly contributes to giving someone uninsured access to prevention and testing.

You will receive a text or email at the contact information you provided. From there, you can log in to your Healthvana account to view your results.

Yes. Most results are delivered electronically. HIV positive results are handled in person by your provider to ensure proper support.

Log in to your Healthvana account. You can screenshot the page or use the print option in your browser.

Yes. Healthvana operates under HIPAA guidelines, works as a Business Associate to covered entities, and meets all federal and state privacy requirements.

Yes. You can deactivate your account through your settings. Some health information may need to be retained to comply with state or federal law.

No. Once your account is deactivated, it cannot be recovered or reopened.

Healthvana works on most modern phones, tablets, and computers with cookies and JavaScript enabled.

Chrome, Firefox, and Safari for iOS provide the best experience.

Safari for Mac, Internet Explorer, and Opera.

Not at this time. The best way to reach us is through the contact form on our Contact page.

Most messages receive a response by the next business day. Our support hours are Monday through Friday, 9am to 5pm PST.

The AI Navigator is an optional tool in your Healthvana account that offers instant help with scheduling (where available), medication reminders, education, and navigating your care.

Yes. Messages follow the same HIPAA privacy and security standards as the rest of your account. Messages may be reviewed by Healthvana or your clinic for care coordination or quality checks.

No. It is not a substitute for professional medical advice, diagnosis, or treatment.

It offers instant answers at any hour. Providers respond during clinic hours, which may take longer.

Sign in to your Healthvana account and go to Messaging. You can choose to speak with the AI Navigator or message your provider.

Yes. The AI Navigator replies in the language the patient types in. Translations may not always be perfect, so confirm important information with your provider if needed.

As much as you need. There are no limits.

No. For emergencies, contact local emergency services or go to the nearest hospital.

Use the contact form on our website to share feedback or report issues.

We provide electronic test results, patient messaging tools, and digital pathways to PrEP and care. Partners use our platform to reach patients faster and improve follow-up.

Clinics receive access during onboarding. Results can be delivered electronically to reduce delay and improve patient engagement.

Yes. Healthvana provides support in English y español, including result delivery, patient communications, and AI Navigator interactions.