Frequently Asked Questions (FAQs) & Definitions
Healthvana is a patient platform for healthcare providers to help engage, communicate and manage patients by delivering actionable information via mobile phones. Since 2015, the company has helped facilitate tens of millions of interactions between patients and their healthcare providers. We are on a mission to help end HIV.
You’ll receive an email or a text message from Healthvana which will be sent to the contact information you provided when you registered for your test appointment. At that time, you will be able to create your account and view your result.
If you already have a Healthvana account, please log in with your account email address and password to view your results.
Yes, all test results (positive, negative, or need new sample) are delivered electronically. HIV positive results are an exception due to their sensitive nature. Your provider will speak to you in person
Devices we recommend and support:
- Modern iOS devices
- This includes iPhones and iPads
- Modern Android devices
- Desktop and Laptop computers
Browsers we recommend:
- Chrome for Windows, Mac, iOS & Android
- Firefox for Windows & Mac
- Safari for iOS
Browsers we do not support at this time:
- Safari for Mac
- Any version of Internet Explorer
- Any version of Opera
We are always working to expand our device and browser support.
Healthvana has the following password requirements:
- Minimum of 8 characters
- Maximum of 128 characters
- You can use numbers, letters, and special characters
On our signup page, password strength is dynamically calculated against a list of commonly used words and phrases as you type to ensure the security of your account.
Once you deactivate your Healthvana account, you cannot recover it. Please do not deactivate your account unless you are absolutely sure you do not ever want to use it again.
Typically it’ll be the next business day. Our business hours are Monday – Friday from 9am – 5pm PST.
Log in to your Healthvana account and screenshot your result, or use the “print” option on the test result page.
Sorry, but we do not accept phone calls at this time. The best way to get access to your information is the FAQ’s above, and using our contact form.
Healthvana is a technology company, not a healthcare provider. We do not provide medical advice.