Frequently Asked Questions (FAQs) & Definitions

Healthvana is a patient platform for healthcare providers to help engage, communicate and manage patients by delivering actionable information via mobile phones. Since 2015, the company has helped facilitate tens of millions of interactions between patients and their healthcare providers. We are on a mission to help end HIV. 

You’ll receive an email or a text message from Healthvana which will be sent to the contact information you provided when you registered for your test appointment. At that time, you will be able to create your account and view your result. Please note – even if multiple people got tested in the same car, at the same time, they may receive their results at different times.

If you already have a Healthvana account, please log in with your account email address and password to view your results.

A digital vaccination record contains the same key information as a paper record, but just in a digital form. This information can be accessed through our secure, HIPAA-compliant platform from a mobile phone, computer, or any internet-enabled device. We also enable patients the option to download this information to their mobile phones for convenience through Apple Wallet or Google Pay. A digital vaccination record indicates a person’s vaccination status and can be used however you choose, just like any other personal health record.

No, our services are fully accessible on any internet-enabled device, without needing to download the Healthvana app or creating a Healthvana account in advance of receiving your health information.

Yes, all test results (positive, negative, or need new sample) are delivered electronically.

Healthvana works best on modern web browsers and devices that follow current web standards, with JavaScript and cookies enabled.

Devices we recommend and support:

• Modern iOS devices
  • This includes iPhones and iPads
• Modern Android devices
• Desktop and Laptop computers

Browsers we recommend:

• Chrome for Windows, Mac, iOS & Android
• Firefox for Windows & Mac
• Safari for iOS

Browsers we do not support at this time:

• Safari for Mac
• Any version of Internet Explorer
• Any version of Opera

We are always working to expand our device and browser support.

Healthvana has the following password requirements:

• Minimum of 8 characters
• Maximum of 128 characters
• You can use numbers, letters, and special characters

On our signup page, password strength is dynamically calculated against a list of commonly used words and phrases as you type to ensure the security of your account.

Read more about creating strong passwords.

Once you deactivate your Healthvana account, you cannot recover it. Please do not deactivate your account unless you are absolutely sure you do not ever want to use it again.

Typically it’ll be the next business day.  Our business hours are Monday – Friday from 9am – 5pm PST.

Log in to your Healthvana account and screenshot your result, or use the “print” option on the test result page.

Healthvana is a Business Associate to Covered Entities under HIPAA. This is in compliance with HIPAA guidelines, as we are performing activities on behalf of the Covered Entity.  Accordingly, we meet security standards, privacy practices, and access control standards prescribed by federal and state law. Healthvana’s Terms of Service and Privacy Policy are publicly available on our website.

Sorry, but we do not accept phone calls at this time.  The best way to get access to your information is the FAQ’s above, and using our contact form.

Healthvana is a technology company, not a healthcare provider. We do not provide medical advice.